The System Volume Information folder is a hard drive zone created by the Operating System and used by Windows to store critical information related to the system configuration. Sometimes, malware can change the system configuration (infected operating system files) and consequently, the System Volume Information will be tricked into storing infected files. To find the System Volume Information folder open your C:\ drive with Windows Explorer.

To gain access to the System Volume Information folder, check the following settings:

The System Volume Information folder is protected against being used by regular applications and only the operating system has access to it. Therefore, although capable of detecting any infected files stored in this folder, BitDefender cannot take any action for their removal because this is a protected area.

In order to remove the infected file or files in the System Volume Information folder you must disable and re-enable the System Restore feature.  The System Volume Information folder contains restore points, that is information based on which the system can be restored to its previous state. In case of infection, once the System Restore feature is disabled, the old restore points are removed and consequently the infected files are removed as well. It is highly recommended to re-enable this feature so that new restore points are created for future use.

- To disable the System Restore feature, click Start, then Control Panel.

- Click Performance and Maintenance in Windows XP or System and Security in Windows Vista and 7, then double-click System.

- Click the System Protection tab.

Click the System Restore tab, and then select the check box next to Turn off System Restore for all drives. Click OK, then Yes to initiate the restore point deletion. To re-enable this feature, go through the same steps, and select restore systems settings and previous versions of files.